Returns will only be accepted within the first 15 days of the receipt of merchandise. Shipping, handling, duties and any other related fees are not refundable. All returns must be in the original package in original condition and must include all the original manuals and paperwork, etc. No exceptions. You may request a Return Merchandise Authorization (RMA) number from us by phone or email. Our phone number is (484) 832-8228 and our email address is firstname.lastname@example.org. Please include a copy of your original invoice with your return. The customer is responsible for all shipping charges on returns. We cannot accept any postage dues, COD’s and no shipping credits will be issued. Please pack the merchandise safely so it reaches us in the same condition it reached you. Upon receiving your return, you will be credited any applicable amount owed to you. Special order items are not returnable unless defective. If you need warranty work or a replacement, please contact the manufacturer. We will gladly help you get contact information. We will accept defective item returns within 15 days of delivery for an exchange or replacement, or you can send it back to the manufacturer for repair or replacement. All items that quit working after 15 days of delivery will be considered under warranty and must be returned to the manufacturer for replacement or repair.